General Terms and Conditions

Contact

Dajuwood
Via Statale 35
39020 Kastelbell-Tschars (BZ) – Italy
VAT Number: 02842620219
Chamber of Commerce Entry (C.C.i.A.A): 229933
Tax Number: GSTJLN89T07F132P
Legal Representative: Julian Gstrein
Contact: info@dajuwood.com

Purchase Agreement

When ordering through www.dajuwood.com, the buyer's contracting party is:
Dajuwood by Julian Gstrein
Via Statale 35
39020 Kastelbell-Tschars (BZ) – Italy
Tax Number: GSTJLN89T07F132P
VAT Number: 02842620219
Email: info@dajuwood.com

The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking the "Order with obligation to pay" button, you place a binding order for the goods in the shopping cart. The confirmation of receipt of your order occurs along with the acceptance of the order immediately after sending by displaying an order confirmation and additionally by a copy via automated email. With this order confirmation, the purchase contract is concluded. We reserve the right to withdraw from the order in exceptional cases (e.g., if the goods are unavailable). In this case, we will notify you immediately and, if possible, suggest alternatives.
We store your order data and send them to you along with our order confirmation by email. You can view our T&C at any time on these pages. For privacy reasons, your order data are not accessible via the Internet.

Prices

The sale price of the products appearing on the website is indicated in euros. The total price of the product consists of the sum of the sale price and shipping and delivery costs for couriers and/or carriers contracted for delivery. The buyer acknowledges that by confirming their sales order, they are obliged to pay the final price once the order is confirmed. The due amount may also be paid using vouchers, gift certificates, or similar methods and/or issued by authorized third parties.

The products published on the homepage or in other sections of the website include value-added tax and possibly stamp duties (from €77.47). Deliveries to non-EU countries are only made after prior consultation through a message from the buyer to info@dajuwood.com. If products are delivered outside the EU, customs duties or taxes may be levied on the products once they arrive at their destination. Any costs for customs clearance of the products and other taxes levied are to be borne by the buyer.

Payment Methods

In our shop, you basically have the following payment options available:

Prepayment

When choosing the prepayment method, we will provide you our bank details in a separate email, and we will ship the goods upon receipt of payment.

Credit Card

When placing the order, you provide your credit card details. After your authentication as the legitimate cardholder, the payment transaction is automatically performed and your card charged.

PayPal

In the ordering process, you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately thereafter. Further instructions will be provided during the ordering process.

Shipping Methods

The products ordered and confirmed by the buyer will be sent to the address stated in the sales order via couriers and/or transporters commissioned. Shipping is initiated immediately upon receipt of the final price, as indicated in the confirmation email sent to the customer, and in any event within thirty (30) days from receipt of the confirmation email by the customer, provided that the final price has been paid. Upon receipt of the product, the customer should inspect the packaging and verify that the product is intact and that the delivered product corresponds to the one listed in the order confirmation. The customer must immediately report any changes or damage to the packaging and the product. The customer is asked to inform us about any problems related to the delivery of the products so that we can improve the quality control of the services offered.
Dajuwood is not liable for delays or non-delivery of goods in case of inaccurate or incorrectly provided address data by the buyer.

Accompanying Goods Document | Receipt

According to Art. 1; Sec. 1 of the Ministerial Decree of 21.12.1992, mail order sales are exempt from the issuance of fiscal documents (tax receipt, invoice, etc.). You will receive an accompanying goods invoice that contains all order-relevant information (order number, biographical data of the buyer, listing of ordered items along with quantity and value, order total, information on shipping and payment, etc.).
Please keep the invoice! It is important as proof of purchase in case of complaints or for insurance in the event of theft. Your orders are stored with us. If you lose the documents related to your orders, please contact us by email. We will be happy to send you a copy of your order data.

Limitation of Liability

We assume no liability for delayed or non-delivery of goods due to force majeure (such as accidents, explosions, fires, strikes, lockouts, earthquakes, floods, or similar events) that fully or partially prevent the execution of the delivery within the period specified in the previous articles or agreed in writing between us and the customer.

Customer Service & Complaints

If, despite our meticulous checks, you receive a defective or damaged product, please contact us at the addresses listed above.
Please note that due to the nature of the raw material wood, deviations in color and pattern of the processed product may occur.
We would like to inform you that you can conveniently send your inquiry online via our contact form.

Warranty Claim

In all EU countries, a statutory warranty obligation of 2 years applies to new goods. If a product purchased at www.dajuwood.com is damaged outside of the warranty, there is often the possibility to have it repaired in our house. Upon request, we can also provide you with a cost estimate.

Right of Withdrawal

The buyer has a period of 14 days in which they can withdraw from the purchase contract. The period begins on the day the buyer receives the goods. The revocation can be communicated via the contact form or via the email address info@dajuwood.com.

Exceptions to the Right of Withdrawal

For personalized or tailor-made products, the right of withdrawal does not apply, according to Art. 59, c. 1, sec. c., DL. 206 of 06/09/2005.

Exercise of the Right of Withdrawal

When exercising the right of withdrawal, the buyer will be refunded the incurred expenses within 14 days after the notification. The refund will be made using the same means of payment that was used in the original transaction. The buyer must return the goods to the originally specified sender address immediately, and in any case no later than 14 days from the revocation.

Content and Product Protection

The trademark and logo of the website www.dajuwood.com are the exclusive property of Dajuwood and are therefore copyrighted. No part of these contents may be reproduced or disseminated in any form without explicit written permission from Dajuwood. All rights reserved. Theft of copyrighted content will be prosecuted.
If a customer personalizes their product using a logo, a script, or a trademark, Dajuwood is not liable for any copyright infringements. In this case, Dajuwood is merely the executing hand and fulfills the customer's wishes. The full liability rests with the customer.

Data Protection

The policies described on the website dajuwood.com regarding the processing of personal data in accordance with European standards apply.

Dispute Resolution and Jurisdiction

The European Commission provides a platform for online dispute resolution (OS) available here [https://ec.europa.eu/consumers/odr/]. Consumers have the opportunity to use this platform for resolving their disputes. For the resolution of disputes arising from a contractual relationship with a consumer or whether such a contract exists, we are required to participate in dispute resolution proceedings before a consumer arbitration board.
In transactions with end consumers, the law at the consumer's place of residence also applies, provided that it necessarily involves consumer protection regulations.

Languages

You have the option to conclude the purchase contract in German, English, or Italian.